Refund & Cancellation

This policy applies to memberships sold by BB Nursing Academy through Paddle. Live payments are not enabled yet; sandbox checkouts do not collect real membership payments.

Refunds through Paddle

For purchases processed by Paddle, we follow Paddle’s Refund Policy, including its refund request periods and your applicable statutory rights. Paddle is the Merchant of Record and handles refund processing. Read that policy for the terms that apply to your order.

To request a refund, visit paddle.net with your order details. You can also contact bbnursingacademy@bbnursingacademy.org for assistance. Do not send bank credentials or full card details.

Cancellation and membership expiry

Cancel an active subscription through the billing management option in Membership or Paddle support. Cancellation stops future renewal; paid access continues until the provider-confirmed paid period ends unless a refund or other applicable adjustment changes that period. Cancellation alone is not a refund request.

Membership starts, renewal and expiry dates come from verified payment-provider records. We do not extend access from a checkout selection or an unverified payment claim. At expiry, paid mock and study access ends according to your plan, while Free daily practice and saved history remain available. Nothing in this policy limits your statutory consumer rights.